Wow. So both of the Apple computers I own are out of commission, in the process of being repaired! This afternoon, after work, I did a bit of minor troubleshooting by myself to see whether or not I could fix my PowerMac G5 that wouldn’t start up. I checked that all the components were connected properly, checked to see if the RAM was seated properly, and of course, tried the machine both plugged into the UPS and directly into the wall. Nada. Last ditch effort on my part was to reset the PMU and see if that would help. Nope. So it was time to phone AppleCare (whose number is quite elusive although now memorized, 1-800-275-AAPL).
I was connected immediately. Yes, immediately. No wait time, no hold, an immediate connection. I was overwhelmed! I spoke with the tech who unfortunately seemed to be new at the job, although eager to help. We reset the PMU and left the machine unplugged for 3 minutes but no luck. He decided it would need to go in for repair. Now, although I have a three year AppleCare warranty and on-site repair is part of the deal, the tech suggested that I bring it into a dealer so that they could use parts on hand to diagnose the situation. As Connecting Points is only about a 10 minute drive away, I agreed. So, as of now, Lynx (my G5) is sitting in a shack in New Hartford awaiting surgery. The person I spoke to in the store said it would be ready by mid next week. So, here’s to hoping my PowerBook comes back by the end of the week!
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