To follow up my previous post about AppleCare, it looks like Apple is going to do the right thing. I phoned up Apple Customer Relations ( 1-800-767-2775 ) and explained my problem with their diagnosis, emphasizing that there was no way that the damage to the PowerBook 12″ screen could have been caused by accidental damage. After being forwarded around a bit, I spoke with an agent named Shirley who took charge of the situation. After making sure (for what seemed like twenty times) that I didn’t drop the PowerBook, she gave the San Francisco Apple Store a call to find out more. After being on hold for a few minutes, Shirley came back on the line and said that Apple would cover the repair as the technician (genius?) at the store would have known to mark accidental damage in the log before sending it in. So, if all goes to plan, I should have my PowerBook back by the end of the week. Fingers crossed :)
Copyright © 2000 - 2007, Aram Kudurshian. All rights reserved.
Syndicated Feeds: Journal Entries, Journal Comments, and Noteworthy Links.